Return & Refund Policy

30-Day Easy Free Returns

At Fashionere.shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.

Return Policy Details:

• Return Window: You can return items within 30 days of receiving your order.
• Condition: Items must be in their original condition, unused, and in the original packaging to qualify for a return.
• Free Returns: We cover the cost of return shipping, so you can return your items at no additional charge.

How to Return an Item:

Contact Customer Service: Reach out to our customer service team at info@fashionere.shop to initiate your return. Provide your order number and the reason for the return.

Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.

Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, tags, and documentation.

Shipping Label: We will provide you with a prepaid return shipping label. Print the label and attach it to the package.

Ship the Package: Drop off the package at the nearest shipping carrier location as instructed in the return authorization email.

Refund Process:

Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.

Refund: After inspection, we will process your refund. It may take 10 business days for the refund to appear on your original method of payment, depending on your bank or payment provider.

Exchanges:

Please give us a call or send us an email to discuss any issues you are experiencing with your product, and we will do our best to make it right for you.

Non-Returnable Items:

Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable in the product description.

Customer Service:

Customer Service:

Fashionere
Operated by Fashionere (Sole Proprietor Business)
Website: www.fashionere.shop
Sole Proprietorship | Online Retail Business
Established in 2025
Registered in Hong Kong

Address: 9 Kimberley Road, Tsim Sha Tsui, Kowloon, Hong Kong
Phone: +852 5808 1234
Email: info@fashionere.shop

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (HKT)
Saturday – Sunday: Closed